Subscription Policy

Nutrivena offers subscription options for customers who prefer the convenience of receiving products automatically on a recurring basis.

By selecting a subscription option and completing your purchase, you agree that your subscription will automatically renew and that your selected payment method will be charged according to your chosen billing frequency until the subscription is cancelled.

1. How Subscriptions Work

When you purchase through a Nutrivena subscription, your order will automatically renew according to the billing frequency selected at checkout.

Subscriptions typically renew every 30 days, unless a different frequency is selected.

On each renewal date, the payment method associated with your subscription will automatically be charged for the applicable subscription price, together with any applicable shipping charges and taxes.

Your subscription will continue to renew automatically until you cancel it.

2. Managing Your Subscription

You may manage your subscription at any time through the customer subscription portal.

Depending on the options available, you may be able to:

  • Pause your subscription
  • Skip an upcoming delivery
  • Change your next delivery date
  • Update your shipping or billing information
  • Modify your subscription
  • Cancel your subscription

You can also contact our customer support team at info@trynutrivena.com for assistance.

When contacting us, please include your full name and order number so we can locate your subscription.

3. Cancelling Your Subscription

You may cancel your Nutrivena subscription at any time.

To prevent your next scheduled renewal from being processed, your cancellation must be completed at least 24 hours before your next billing date.

If your renewal payment has already been processed before your cancellation is completed, the cancellation will apply to future renewals rather than the order that has already been generated.

Once your subscription has been successfully cancelled, no further recurring charges will be made unless you choose to subscribe again.

4. Orders Already Processed

Cancelling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been:

  • Charged
  • Generated from a subscription renewal
  • Entered processing
  • Fulfilled
  • Shipped

If your renewal has already been processed, that order will continue to be fulfilled.

Customers are responsible for cancelling their subscription before the applicable renewal deadline if they no longer wish to receive future orders.

5. Subscription Refunds & 30-Day Guarantee

Nutrivena's 30-day money-back guarantee applies to the initial order placed when your subscription is first started.

The 30-day guarantee period begins from the delivery date of your initial subscription order.

The guarantee does not restart or renew with each recurring subscription shipment.

Once the original 30-day guarantee period has expired, subsequent subscription renewal orders are not eligible for a refund based solely on customer dissatisfaction, including reasons such as:

  • Dissatisfaction with results
  • The product no longer meeting expectations
  • Taste or usability preferences
  • Deciding you no longer wish to use the product
  • Forgetting or failing to cancel before a scheduled renewal

For example, if you continue your subscription for several months, you cannot later use the original 30-day satisfaction guarantee to request a refund for your most recent renewal order or for multiple previous subscription orders.

Cancellation prevents future subscription charges but does not retroactively cancel or refund subscription orders that have already been processed.

This limitation applies specifically to Nutrivena's voluntary 30-day satisfaction guarantee and does not affect any rights relating to products that are damaged, defective, incorrectly supplied, or otherwise protected under applicable consumer law.

Any eligible order issue will be reviewed in accordance with our Refund & Satisfaction Policy.

6. Payment & Shipping Information

Customers are responsible for keeping the information associated with their subscription accurate and up to date, including:

  • Payment information
  • Billing address
  • Shipping address
  • Contact information

Changes should be made before the next scheduled renewal is processed.

If a scheduled payment is unsuccessful, Nutrivena may make additional attempts to charge the payment method associated with your subscription. Your order may be delayed until payment has been successfully processed.

Nutrivena cannot guarantee that shipping details can be changed after a renewal order has already entered processing or been dispatched.

7. Agreement to These Terms

By completing a Nutrivena subscription purchase, you acknowledge and agree that:

  • Your subscription automatically renews until cancelled
  • Your payment method will be charged according to the billing frequency displayed at checkout
  • You must cancel at least 24 hours before your next scheduled billing date to prevent the upcoming renewal
  • Cancelling your subscription applies to future renewals and does not automatically cancel or refund orders already processed
  • Nutrivena's 30-day satisfaction guarantee applies to your initial subscription order only and does not restart with each renewal

By completing your subscription purchase, you confirm that you have read, understood, and agreed to this Subscription Policy.

Nutrivena reserves the right to update this Subscription Policy from time to time in accordance with applicable law.