Shipping policy

At Nutrivena, we know that once you've placed an order, you want to receive it as soon as possible. Our team works to process and dispatch every order promptly and with care, ensuring your products arrive securely packaged, sealed, and ready to use.

1. Order Processing Times

Most Nutrivena orders are processed within 1–2 business days after payment has been successfully confirmed.

  • Orders placed Monday through Friday will generally be processed the same business day or the following business day.
  • Orders placed on weekends or U.S. federal holidays will begin processing on the next available business day.
  • During periods of unusually high order volume, including promotions, product launches, sales events, or major holidays, processing may take up to 4 business days.

If there is a significant delay affecting your order, we will make reasonable efforts to keep you updated.

2. Shipping & Estimated Delivery Times

Once your order has been processed and dispatched, estimated delivery times are as follows:

United States

U.S. orders are shipped via USPS.

  • Standard Shipping: Approximately 3–5 business days after shipment
  • Expedited Shipping: Approximately 1–3 business days after shipment, where available

International Orders

International shipments generally arrive within approximately 5–10 business days after dispatch.

Actual delivery times may vary depending on the destination country, local postal services, customs clearance, and other factors outside Nutrivena's control.

Please note that all shipping and delivery timeframes are estimates rather than guaranteed delivery dates. Delays caused by shipping carriers, customs authorities, weather conditions, or other external circumstances may affect delivery.

3. Tracking Your Order

Once your Nutrivena order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please keep the following in mind:

  • Tracking information may take 24–48 hours after shipment to become active or display movement.
  • If your tracking information has not updated after 48 hours, you may contact our support team and we will assist with investigating the shipment.
  • If you cannot find your shipping confirmation email, please check your spam, junk, or promotions folder before contacting us.

Tracking updates are provided by the shipping carrier and may not always appear in real time.

4. Delivery Delays

While we make every reasonable effort to have orders delivered within the estimated timeframe, certain shipping delays are outside Nutrivena's control.

Nutrivena is not responsible for delays caused by circumstances including, but not limited to:

  • Shipping carrier disruptions, delays, or service outages
  • Severe weather conditions or natural events
  • Customs inspections, clearance, or import processing for international shipments
  • Incorrect, incomplete, or inaccurate shipping information supplied by the customer during checkout

Estimated delivery dates may therefore change while an order is in transit.

5. Shipping Address Responsibility

Customers are responsible for reviewing and confirming that their delivery information is complete and accurate before submitting an order.

Nutrivena is not responsible for packages delivered incorrectly as a result of an inaccurate or incomplete shipping address provided by the customer at checkout.

If you notice an error in your shipping information after placing your order, please contact us immediately at info@trynutrivena.com.

We will make reasonable efforts to update or intercept the order where possible. However, once an order has entered processing or has been dispatched, we cannot guarantee that the shipping address can be changed.

6. Lost or Damaged Shipments

If your parcel arrives damaged or you believe your order has been lost while in transit, please contact our customer support team so that we can review the issue.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the parcel, packaging, and product where damage has occurred

Our team will review the available shipping and tracking information and determine an appropriate resolution.

Depending on the circumstances and verification of the issue, the resolution may include a replacement, store credit, or another appropriate solution.

7. Questions About Your Delivery

If you have any questions or concerns regarding the processing, shipment, tracking, or delivery of your Nutrivena order, our customer support team is available to assist.

Please contact us at: info@trynutrivena.com

Including your full name and order number in your message will help our team locate your order and assist you more efficiently.