Subscription & Cancellation Policy

When you choose a subscription with Nutrivena, you are enrolling in our automatic replenishment program. By completing a subscription purchase, you acknowledge and agree to the terms outlined below.

Our subscriptions are designed to make receiving your products convenient while giving you the flexibility to manage, pause, skip, or cancel your plan when needed.

1. Automatic Subscription Renewals

Nutrivena subscriptions automatically renew so that your products can continue to be delivered without requiring you to place a new order each time.

The payment method provided when you subscribe will be automatically charged on each scheduled renewal date unless you cancel, pause, or skip your subscription before the applicable deadline.

Your subscription will continue to renew until you choose to cancel it.

2. Billing Frequency & Subscription Charges

Unless a different frequency is selected at checkout, subscription orders are billed every 30 days.

You will be charged the subscription price confirmed when your order is placed, together with any applicable shipping charges, taxes, or other amounts displayed at checkout.

Charges are processed automatically using the payment method associated with your subscription.

3. Cancellation Deadline

Subscription renewal payments are processed when your scheduled renewal date arrives.

If you do not want your next subscription order to be processed, you must cancel your subscription at least 24 hours before your scheduled billing date.

Cancellation requests submitted after this deadline will apply to the following billing cycle because the current renewal order may already have entered processing.

Once a subscription renewal has been charged and the corresponding order has entered processing, cancelling the subscription will not cancel that order. The cancellation will instead prevent future renewals.

4. Managing Your Subscription

You remain in control of your Nutrivena subscription and may manage it at any time.

Depending on your subscription options, you can:

• Cancel your subscription
• Pause upcoming deliveries
• Skip a scheduled order
• Make available changes to your subscription

The fastest way to manage your subscription is through our online customer portal > 🔗 Manage your subscription

You may also contact our customer support team at: info@trynutrivena.com

When contacting us by email regarding your subscription, please include your full name and order number so our team can locate your account and process your request efficiently.

5. Pausing or Skipping a Delivery

If you do not need your next delivery but do not want to cancel your subscription completely, you may have the option to pause your subscription or skip an upcoming delivery through the customer portal.

Pausing or skipping allows you to take a temporary break while keeping your subscription active and retaining your applicable subscriber pricing.

Any pause or skip must be completed before the applicable renewal payment has been processed.

6. What Happens When You Cancel

Once your subscription cancellation has been successfully completed:

• Your automatic subscription renewals will stop.
• No future subscription charges will be made unless you choose to subscribe again.
• Any subscription order that was already charged, processed, fulfilled, or shipped before cancellation will continue to be fulfilled.
• Cancellation does not automatically refund an order that has already been processed.

You are welcome to start a new Nutrivena subscription again at any time.

7. Customer Responsibility

Customers are responsible for managing their subscription and ensuring that any cancellation, pause, or skip request is completed before the applicable renewal deadline.

Failure to cancel a subscription before the renewal payment has been processed does not automatically make the resulting order eligible for cancellation or refund.

Customers are also responsible for maintaining accurate payment, billing, contact, and delivery information associated with their subscription.

8. Agreement to Subscription Terms

By completing your first Nutrivena subscription purchase, you acknowledge that you are enrolling in an automatically renewing subscription and authorise Nutrivena to charge your selected payment method according to your subscription's billing frequency until you cancel.

You also acknowledge that cancellations must be completed at least 24 hours before your next scheduled billing date to prevent the upcoming renewal from being processed.